Customer Support

Job Level : Experience (2+ )

No. of Vacancy/s : 3

Employment Type : Full Time

Job Location : Lokanthali , Bhaktapur

Offered Salary : 30,000

Requirement:

JOB DESCRIPTION

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS.
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information. 
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Build sustainable relationship and engage customers by taking extra miles.
  • Meet personal/team qualitative and quantitative target.

JOB SPECIFICATION 

Excellent communication and interpersonal skills. 

Time and quality focused.

Determined and can work under pressure.

A team player.

Customer satisfaction oriented. 

Excellent Nepali & English speaking skills.

Must be flexible about shifts.

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