Job Level : Experience (2+ )
No. of Vacancy/s : 3
Employment Type : Full Time
Job Location : Lokanthali , Bhaktapur
Offered Salary : 30,000
- Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
- Deal with clients via phone/mail/social media/SMS.
- Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
- Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
- Receive and disseminate accurate information.
- Interdepartmental coordination.
- Problem escalates to relevant departments.
- Build sustainable relationship and engage customers by taking extra miles.
- Meet personal/team qualitative and quantitative target.
Excellent communication and interpersonal skills.
Time and quality focused.
Determined and can work under pressure.
A team player.
Customer satisfaction oriented.
Excellent Nepali & English speaking skills.
Must be flexible about shifts.